The field of personnel management is divided into three main areas, such as services for searching and selecting applicants, tools for automating payroll, taxes, and other personnel expenses, and systems for monitoring and maintaining the performance of employees.
The use of information and computer technologies has become increasingly essential in recent years in these activities. Among such technologies, recruiting AI is gaining popularity.
Recruitment uses digital technologies intensively. This can be explained by the need for companies to adapt quickly and effectively to external market factors, which change every day. Facilitating the process of searching for candidates is no less important goal. Today, chatbots have become one of the most effective tools in this field.
Digital recruiting: the role of chatbots with the AI core
Systems using artificial intelligence help to find and identify suitable candidates. The selection of candidates is carried out by the human resources department. These AI recruiting systems analyze thousands of resumes instantly, assess candidates’ qualifications, send questions for interviews, and even conduct these interviews.
In other words, the modern artificial intelligent recruiting process would not be possible without chatbots. These are the programs for interactive interaction of the employer with candidates. Chatbots are artificial intelligence-based, but have a format of interaction between the applicant and employer that is different from typical AI-based systems.
Among such chatbots are telephone, text, and video bots. Each of them helps the candidate to communicate with the employer without personal involvement from the recruiter.
Chatbots help employers select suitable candidates, process information from them, and notify them of the decision made by the employer based on the testing. Furthermore, the chatbots can perform administrative work like forming candidate profiles, scheduling meetings, and maintaining lists of applicants. Today, chatbots engage all popular messengers like Telegram, Viber, WhatsApp, and Facebook Messenger.
Most popular chatbots for recruiting
By the beginning of 2025, three chatbots remain the most popular in recruiting:
- That is the most advanced bot, which interacts with all popular messengers like Telegram, Facebook Messenger, Viber, and Skype.
- The chatbot can automate almost 75% of the work of an HR professional. It uses artificial intelligence and speech processing technology.
- This service can be integrated with other systems. The main task of this tool is the automation of recruitment workflows and the collection and testing of documents related to employment.
Conclusion
Artificial intelligence fundamentally transforms the process of recruiting. It gives specialists new opportunities to improve the efficiency and accuracy of the work of enterprises. AI helps recruiters focus on more important aspects of the job and improve the quality of interaction with candidates.
This would not be possible without such features of this technology as routine task automation, big data analysis, and predictive analytics. However, more practical tools play an equally important role as well.
What we’re saying is that chatbots can automate the pre-selection of candidates and answer frequently asked questions. Without them, round-the-clock availability and instant feedback to the employer would not be possible. This increases the level of involvement of candidates and integrates high technology into all work processes of modern companies.
